Phil’s innovation, as reflected above, is most evident in his approach to customer satisfaction. His team’s “Love-It-Or-Leave-It” plan was established for the benefit of buyer clientele. This program affords buyers an “out” in the event a new home is found to be unsuitable after a specified period of time. The Aitken Home Team offers to resell the home for free for the client while striving to find a more suitable residence.
Phil’s customer satisfaction philosophy consists of multiple options for clients long after a commission check is cashed. His plan for added customer security extends to his team’s “Your Home Sold Guaranteed” program as well. In the event that a seller’s
home stays on the market beyond the specified time frame, The Aitken Home Team will buy the home allowing the home seller to move on to their next home quickly. Phil and his team strive to provide positive solutions for difficult situations.